Delivery & Payment
Track-i is an online software service provided on a subscription basis. This page explains how delivery, payment, additional users and cancellation work.
Digital delivery
Track-i is provided entirely digitally. No physical products are shipped.
After a subscription has been taken out and the first payment has been successfully completed, the Track-i Practice Environment will be created or activated.
The practice administrator will then receive the information required to activate the account and log in.
Subscriptions
Track-i offers different subscriptions. Current subscriptions, rates and included functionality are listed on the website.
Independent Coach
For coaches working independently.
Practice
For practices working with multiple users within a single
Track-i environment.
Current rates, the number of included users, storage capacity and the cost of any additional users are always stated on the Track-i subscription page .
Storage
Available storage capacity depends on the selected subscription and, where applicable, the number of users.
Current storage capacity for each subscription is stated on the Track-i subscription page.
When additional users are added to a subscription, the available storage capacity may be increased in accordance with the current subscription conditions.
Payment
The first payment is made through the payment environment offered when the subscription is taken out.
Payments for Track-i are processed through Mollie.
For an ongoing subscription, subsequent payments may be collected periodically using a suitable payment method.
Subscription fees are generally charged in advance for each subscription period.
Additional users
The Practice subscription includes a number of users. Additional users may be added at the monthly rate applicable at that time.
If an additional user is added during a current subscription period, only the proportional amount for the remaining part of that period will be charged.
From the next full subscription period, the regular monthly amount including the additional user will apply.
Reducing the number of users
When a paid additional user is removed, the reduction in the subscription amount takes effect from the next subscription period.
No refund will be made for the part of the current period that has already been paid.
Failed payment
If a recurring payment cannot be processed, another attempt may be made to collect the amount and the Customer may be asked to settle the outstanding payment.
If payment remains outstanding, access to Track-i may temporarily be restricted or suspended until the outstanding amount has been paid.
Duration and cancellation
Current Track-i subscriptions are entered into on a monthly basis and may be cancelled monthly.
Following cancellation, Track-i remains available until the end of the subscription period already paid for.
No refund will be made for a subscription period that has already started and been paid for.
Taxes
Prices are displayed exclusive of VAT unless expressly stated otherwise on the relevant page or during the ordering process.
Questions
If you have questions about a subscription, payment or delivery, please contact us through the Track-i contact page or via info@track-i.com.